2017 Domestic Domestic Vehicle Complaint Ranking

According to the statistical data of China's leading automotive product information collection platform for defective vehicles, 46 vehicles had at least one vehicle owner complaint in 2017, and the total number of complaints was 535, which was an increase of 5 models compared to 2016. The total number of complaints An increase of 34 cases, a year-on-year increase of 6.8%. Among them, the vast majority of the models listed are independent brand models. After removing the complainant's voluntary application for withdrawal of the information, the ranking of domestic minibus complaints in 2017 is as follows:

Under the new normal state of micro-growth in the domestic auto market, the overall market performance of the domestic van has been particularly worrying. Compared with 2016, it has dropped by 23.4%, and the cumulative sales volume for the whole year was only 476,800. However, at the same time as sales have fallen sharply, complaints about domestic vans are also not optimistic. According to the status of the complaints and growth rate of van complaints in 2010-2017, we can see that the number of complaints for vans in 2017 increased by 6.8% from 2016, totaling 535 cases. Although the total number of complaints was the second lowest in the past five years, the overall sales volume While the market share has fallen sharply, the amount of complaints has not been reduced.

Specific to the 2017 list, it can be found that SAIC-GM-Wuling Hongguang is still at the top of the list, with a total of 59 complaints in 2017. Although the vehicle still occupies the top spot, the complaint volume has dropped by 62.7% compared to last year. , From the data point of view, the quality of the product's reputation has improved significantly, and its typical problems have focused on transmission abnormal noise and failure to shift gears. Beiqi Yinxiang Magic Speed ​​H2 followed closely with the number of complaints up 66.7% from the same period of 2016; Dongfeng Scenery 330, the second place on the list last year, had a total of 40 complaints this year, which is the same as Magic H2 and continues to rank in the rankings. Two, "transmission can not shift" and "rusty body" have become the new problems of these two models. Car quality network data show that in 2017, there was only one joint venture model on the list, and there were no imported models. This is mainly due to the fact that independent brands occupy the absolute leading position in the domestic van market.

Data point of view:

1, quality problems are still the focus of complaints for van

According to the car quality network data, in the minivan complaint in 2017, the quality issue remains the focus, and the proportion is unchanged from the same period of last year, which is 78%. Service problems increased slightly by 2 percentage points from 2016, and complaints on comprehensive issues caused by “difficulty in solving” problems after vehicle problems improved. The percentage fell to 14%, and the number of complaints also decreased by 3 compared with 2016. It can be seen that the current domestic complaints about vans are in a relatively stable period.

Judging from the typical problems of the minibus complaints in 2017, the issue of "sound abnormalities" has once again become the "hardest hit area" for complaints from vans, and the location of its problems varies, such as gearboxes, engines, chassis, and shock absorbers. For the problem high-prone area. In addition, the problem of “rusting of the vehicle body” has become the most frequently reported failure problem, which is caused by excessive cost savings by the manufacturer or negligence in the quality management process. “Transmission cannot be shifted” is another prominent issue in the 2017 complaints of vans. This problem has appeared in the typical failures of the top three models, and it is hoped that domestic van manufacturers can increase the importance of related issues.

Judging from the proportion of customer complaints for the eight major systems in 2017, the complaints for body accessories and electrical appliances have risen most significantly, accounting for 5.5 percentage points more than in 2016. In addition, transmission problems have increased by 2 percentage points over the previous year. In addition, the number of complaints concerning engine, clutch, steering system, brake system, tires, front and rear axles, and suspension systems accounted for a decrease in the magnitude of the previous year.

2. Self-owned brand models still account for complaints

As the independent brand products in the domestic van market occupy the absolute leading position, it has become the absolute subject of complaints from vans. According to car quality network data, since 2014, the ratio of self-owned brand vans to total complaints has exceeded 99% for four consecutive years, while the joint venture brand van has only generated 2 complaints in 2017, accounting for 0.38% of the total complaints. It can be seen that in the domestic van market, self-owned brand models have become the absolute first choice for consumers, and the joint venture brand's relatively limited investment in the van market has also caused the status of joint venture vans to be extremely marginalized.

From the typical problems of complaints, we can see that complaints of independent brand vans are still concentrated on issues such as inability to shift gears/abnormal sounding of gearboxes, engine abnormal sounds, oil leakage, and abnormal sound of suspension systems, while the problem of rust on the body has increased significantly. It is also worth the attention of consumers and manufacturers. It can be seen that there are still problems that need to be solved in many areas such as the level of assembly, material selection, and production processes for self-owned brand vans. However, how strict and efficient checks are made in quality control is also a problem that relevant manufacturers need to take seriously.